Refund & Cancellation Policy

IT Services & Cyber Security:

• Cancellation possible before project initiation with full refund
• After initiation, cancellation subject to work completed billing
• Minimum 48-hour notice required for scheduled maintenance or consultations
• Ongoing subscription services require 30-day cancellation notice

Digital Marketing Services:

• Campaign cancellations accepted before launch with full refund
• Running campaigns can be cancelled with pro-rata billing
• Monthly retainer agreements require 30-day notice for cancellation

Skills Development Programs:

• Free cancellation up to 14 days before program start
• 50% fee applicable for cancellations 7-13 days before start
• No refund for cancellations less than 7 days before start
• Transfer to future sessions available with 50% transfer fee

Finance Audit Services:

• Cancellation before audit commencement: full refund
• Cancellation after commencement: billed for work completed
• Rescheduling available once without penalty

Before Shipping:

• Orders can be cancelled free of charge before shipment
• Cancellation requests must be made within 24 hours of order placement
• Full refund processed within 5-7 business days

After Shipping:

• Orders cannot be cancelled once shipped
• Follow our Refund Policy for shipped items (see below)
• Refuse delivery if you no longer want the item (refund minus shipping costs)

Custom/Personalized Products:

• Cancellation only possible within 2 hours of order placement
• Once production begins, orders cannot be cancelled
• Non-refundable once manufacturing/customization is initiated

Investor Programs:

• Investment commitments can be withdrawn before finalization
• Cancellation must be submitted in writing via email
• Processing fees (if any) are non-refundable
• Consultation fees paid are not refundable after services rendered
• No penalties for cancellation before investment execution

Social Welfare Programs:

• Donations are non-refundable and non-cancellable
• Program enrollments can be cancelled before program start
• Volunteer commitments should provide 7-day notice for cancellation

Divine Industries:

• Standard product cancellation terms apply
• Custom religious items follow custom product cancellation policy