Grievance Policy

Welcome to Payzon India pvt ltd ! Our commitment is to provide a positive and transparent experience for all users. This Grievance Policy outlines the procedures for addressing and resolving grievances effectively. If you have any concerns, please follow the process outlined below:

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1. Definitions:

• Grievance: A complaint, concern, or issue raised by a user regarding their experience with Payzon India pvt ltd.

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2. Submitting a Grievance:

• Users can submit a grievance through E-mail info@payzonindia.com
• Clearly outline the nature of the grievance, providing relevant details such as account information, transaction details, or any supporting documentation.

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3. Acknowledgment:

• Upon receiving a grievance, Payzon India pvt will acknowledge the submission within 7 Dyas.
• The acknowledgment will include a reference number for tracking purposes.

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4. Investigation:

• Payzon India pvt will initiate an investigation into the grievance to understand the issues raised.
• The investigation may involve communication with the user, reviewing relevant records, and collaborating with the appropriate departments.

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5. Resolution:

• Payzon India pvt is committed to resolving grievances in a fair and timely manner.
• A response with the resolution or proposed actions will be provided to the user within 7 Days from the acknowledgment.

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6. Escalation:

• If the user is dissatisfied with the resolution provided, they may escalate the grievance by contacting [Specify Escalation Contact or Department].
• The escalated grievance will undergo a review, and additional steps may be taken to address the concerns.

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7. Communication of Updates:

• Throughout the grievance process, Payzon India pvt will provide regular updates to the user on the status of their grievance.
• Users may inquire about the progress of their grievance by contacting.

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8. Confidentiality:

• All information related to the grievance, including user details, will be treated with utmost confidentiality.
• Disclosure will only be made to parties directly involved in the resolution process.

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9. Continuous Improvement:

• Payzon India pvt will use the insights gained from grievance resolutions to improve processes, policies, and user experiences.
• Periodic reviews of grievances will be conducted to identify and address recurring issues.

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10. Escalation to Regulatory Authorities:

• If the user is dissatisfied with the resolution provided by Payzon India pvt , they may choose to escalate the matter to relevant regulatory authorities in their jurisdiction.

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11. Review of Grievance Policy:

• This policy will be reviewed periodically to ensure its effectiveness and compliance with applicable regulations.

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12. Contact Information:

• For submitting a grievance or inquiring about the grievance process, please contact info@payzonindia.com

Thank you for choosing Payzon India pvt ltd. We appreciate your feedback, and this Grievance Policy reflects our commitment to addressing your concerns in a fair and transparent manner.

Payzon India pvt ltd